**Refund Policy**

At SachetsCo, customer satisfaction is important to us. Because our sachet products are single-use consumables, we cannot accept returns for change of mind or used items for health and safety reasons. Please read this policy carefully before making a purchase.

**Returns and Exchanges**

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order at **info@sachetsco.com** with your order number and details of the issue. We will assess the problem and, if confirmed, offer a replacement or refund. Items must be unused and in their original packaging.

**Damaged or Lost Packages**

If your order arrives damaged or is lost in transit, please contact us promptly so we can work with our shipping partners to resolve the issue. Provide photos of damaged packaging and product where possible.

**Refunds**

Refunds will only be issued for defective products or orders that cannot be fulfilled. If approved, a refund will be processed to your original payment method within 7 business days. Shipping charges are non-refundable.

**Order Cancellations**

Orders may be cancelled prior to dispatch by contacting us. Once your order has been shipped, we cannot cancel it. We reserve the right to cancel orders if stock becomes unavailable or for other unforeseen reasons; you will receive a full refund in such cases.

**Contact Us**

If you have any questions about our Refund Policy or need assistance with your order, please contact us at **info@sachetsco.com**. We are based in Sydney, Australia, and operate under Australian consumer law.