**Returns & Refunds Policy – SachetsCo**

**1. Overview**  
• Because our goods are custom‑manufactured or made‑to‑order, we are unable to accept returns or provide refunds for change‑of‑mind once production has commenced.  
• This policy applies to all products sold by SachetsCo, subject to your rights under the Australian Consumer Law.

**2. Inspection & acceptance**  
• Upon delivery, you should inspect the goods promptly for any defects or discrepancies.  
• If you believe the goods are faulty, damaged or do not match your order, please notify us in writing within 7 days of delivery with full details and supporting evidence.  
• If you do not notify us within this timeframe, the goods are deemed accepted.

**3. Faulty or defective goods**  
• If a product is found to be faulty or not supplied in accordance with your approved specifications, we will, at our option, repair, replace or refund the purchase price of the affected goods.  
• To be eligible, products must be unused, stored appropriately and returned in their original packaging where applicable.  
• We may request samples or photographic evidence to assess the defect.

**4. Returns process**  
• Please contact our customer service team via the details on our Contact page to lodge a return request.  
• Include your order number, description of the issue and any photos or other evidence.  
• We will provide instructions on whether the goods need to be returned and how to arrange collection.  
• Do not send any goods back without prior authorisation.

**5. Refunds**  
• If a refund is approved, it will be processed using the original method of payment or as a credit against future orders.  
• Shipping and handling charges are non‑refundable except where required by law or where the goods are faulty.

**6. Non‑returnable items**  
• Made‑to‑order or customised products that meet the agreed specifications cannot be returned for change‑of‑mind.  
• Goods that have been used, damaged through misuse or storage negligence, or are beyond their expiry date are not eligible for return.

**7. Consumer guarantees**  
• This policy does not affect your rights under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

**8. Contact us**  
• For any questions regarding this policy, please contact us via the details provided on our Contact page.